The High Cost of Hyperbole: "Luxury" and Other Multifamily Curse Words

It’s not often that a session makes you laugh and rethink your entire...

From Third-Party Dependence to Digital Independence: The Corporate ILS as the New Multifamily Frontier

In today’s fiercely competitive digital...

Don't Fumble the Handoff: Creating a Smooth Move-In Process

Move-in day isn't just about keys and checklists—it's the pivotal first impression that...

White-Label vs. Native Apps: Navigating the Multifamily Mobile App Maze

In a session led by Lydia Zaragoza and Jules Flesner, attendees explored the...

Rethinking Renting: Leveraging Flexible Living to Attract and Retain Residents

What Uber did to transportation and Airbnb did to travel, flexible...

When Crisis Calls: You Are Not Alone - Building Resilient Communication for Multifamily Properties

A man in a bathrobe with a shotgun, a viral HOA...

Loyalty as a Leasing Engine

What if your most powerful leasing tool wasn’t SEO, ILS, or advertising spend—but the residents already living in your...

Centralization for Third-Party Management

There’s a big difference between talking about centralization and actually implementing it—especially when...

Criticism to Credibility: Building Renter Trust Through Transparency 

What do Disneyland pumpkins, hidden fees, and resident trust have in common?...