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AIM 2025: When Crisis Calls

When Crisis Calls: You Are Not Alone - Building Resilient Communication for Multifamily Properties

A man in a bathrobe with a shotgun, a viral HOA...

AIM 2025: Criticism to Credibility

Criticism to Credibility: Building Renter Trust Through Transparency 

What do Disneyland pumpkins, hidden fees, and resident trust have in common?...

AIM 2025: More Than Stars

More Than Stars: How Maintenance Drives Resident Reviews in the Age of FTC Accountability

In the engaging AIM 2025 session “More Than Stars,”...

AIM 2021 Session Recap: Marketing Matters

How Good Behavior is Rewarded in the Market

Multimillion dollar developments spend thousands of dollars each year on various marketing tactics like...

AIM 2021 Session Recap: The End of the Eviction Moratorium

PR and Reputation Considerations

The federal eviction moratorium posed a lengthy and unprecedented challenge for apartment operators. But it is the...

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