AIMConf Blog

AIM 2025: Criticism to Credibility

Criticism to Credibility: Building Renter Trust Through Transparency

What do Disneyland pumpkins, hidden fees, and resident trust have in common? For Carla Alisea and...

AIM 2025: Your Residents Are Talking—Are You Listening?

Your Residents Are Talking—Are You Listening?

Brad Robbins, Principal Product Evangelist at Flex, kicked off his session with energy, humor, and personal anecdotes that...

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AIM 2025: The Pathway to Innovation

The Pathway to Innovation

What does it take to turn good ideas into great execution in an industry known for caution and complexity? That’s the question tackled by...

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AIM 2025: Criticism to Credibility

Criticism to Credibility: Building Renter Trust Through Transparency

What do Disneyland pumpkins, hidden fees, and resident trust have in common?...

Flexible Rentals Resident Experience

AIM 2025: Your Residents Are Talking—Are You Listening?

Your Residents Are Talking—Are You Listening?

Brad Robbins, Principal Product Evangelist at Flex, kicked off his session with energy, humor, and...

Resident Experience Reputation Management

AIM 2025: More Than Stars

More Than Stars: How Maintenance Drives Resident Reviews in the Age of FTC Accountability

In the engaging AIM 2025 session “More Than Stars,”...

Renter Behavior Resident Experience

AIM 2025: The Reality Gap

The Reality Gap: Bridging What Renters Show, Say, and Actually Want A Data-Driven Deep Dive with Live Renter Panel

In the AIM 2025 session “The...

Resident Experience Operations

AIM 2025: The Purpose Gap

After the Keynote: The Purpose Gap: Why Vision Alone Isn't Enough

Rocky Garza and Jamie Gorski led a high-energy, introspective session focused on...

AI Resident Experience

AIM 2025: Survive or Thrive

Survive or Thrive: Tenant Expectations in the Era of Instant Gratification

In their engaging session, Dana Dunford and Richard Matricaria challenged...

Compliance Resident Experience

AIM 2025: No More Business as Usual

No More Business as Usual: Adapting to Dynamic Deposit Strategies

Stacy Stemen opened the session with levity, but quickly got to the heart of...

Proptech Resident Experience

AIM 2024: Harmonizing Your Tech Stack & Resident Experience

Harmonizing Your Tech Stack & Resident Experience

It’s key for all levels of onsite employees to be on board in the process from the start.

If you...

Insider Resident Experience AIM 2021

AIM 2021 Session Recap: Best Practices in Resident Experience Design

Almost every industry seeks to improve its customer’s experience in hopes to increase performance and revenue, and multifamily is no exception.